Last updated: October 5, 2026
This Privacy Policy explains how ExtraCar, a trade brand operated by NETIX COMMERCE LTD, collects, uses, stores, and protects personal data provided through extracarr.com and in connection with our services.
1. Data Controller
The controller responsible for processing your personal data is:
NETIX COMMERCE LTD
Single-member limited liability company
VAT / Company No.: BG206348115
Address: 49 Lagera residential complex, Entrance A, Floor 7, Apartment 19, Krasno Selo District, Sofia 1612, Bulgaria
Email: [email protected]
The services available through this website are provided under the ExtraCar brand.
2. Personal Data We Collect
When you submit an enquiry or request an EV Battery Check, we may collect:
your name;
telephone number;
email address;
vehicle information, including make, model and year;
VIN, when voluntarily provided;
notes or preferred appointment information entered by you;
technical vehicle information related to the battery test and service;
billing information where required for invoicing or accounting purposes.
We aim to collect only the information reasonably necessary to provide the requested service and communicate with you.
3. How We Use Your Information
We may process your personal data for the following purposes:
receiving and processing your enquiry or service request;
contacting you to confirm vehicle details, availability, date and time;
assessing vehicle compatibility with the diagnostic service;
organising and performing the EV Battery Check;
preparing and providing a Battery Health Report;
communicating with you regarding the requested or completed service;
issuing invoices and complying with accounting and legal obligations;
handling questions, complaints or disputes;
protecting our legitimate business interests where appropriate.
4. Legal Basis for Processing
Depending on the circumstances, we may process your personal data on one or more of the following legal grounds:
taking steps at your request before entering into a contract;
performing a contract or providing a requested service;
complying with a legal obligation;
pursuing our legitimate interests, provided that your fundamental rights and freedoms do not override those interests;
your consent, where consent is required by applicable law.
5. Sharing of Personal Data
Where necessary for providing our services, personal data may be processed by third-party service providers, including:
website hosting and technical infrastructure providers;
CRM and customer communication platforms;
email and messaging service providers;
providers of diagnostic hardware, software and technology used for EV battery testing;
accounting and professional service providers;
public authorities where disclosure is required by law.
We provide third parties only with information reasonably necessary for the relevant purpose.
Where personal data is transferred outside the European Economic Area, appropriate safeguards required under applicable data protection law will be used where necessary.
6. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.
Information relating to enquiries may be retained for a reasonable period to manage follow-up communication and protect our legitimate interests.
Information relating to completed services, payments, invoices and accounting records may be retained for the periods required by applicable Bulgarian and European legislation.
7. Your Data Protection Rights
Subject to the conditions provided by applicable data protection law, you may have the right to:
request access to your personal data;
request correction of inaccurate or incomplete information;
request deletion of your personal data;
request restriction of processing;
object to certain processing;
request data portability where applicable;
withdraw consent at any time where processing is based on consent.
You may submit a request regarding your personal data by contacting:
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
8. Right to Lodge a Complaint
If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the competent supervisory authority.
In Bulgaria, this is:
Commission for Personal Data Protection (CPDP)
2 Prof. Tsvetan Lazarov Blvd.
Sofia 1592
Bulgaria
You may also contact us first at [email protected], and we will make reasonable efforts to address your concerns.
9. Data Security
We apply reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
10. Cookies and Third-Party Technologies
The website may use cookies and similar technologies that are necessary for its basic operation and functionality.
If analytics, advertising, tracking or other non-essential technologies requiring consent are introduced in the future, appropriate information and consent mechanisms will be implemented where required by applicable law.
11. Third-Party Services
Some aspects of the ExtraCar service may rely on third-party technology providers, including diagnostic software and infrastructure providers.
Where such providers process personal data on our behalf, we take reasonable steps to ensure that appropriate data protection arrangements are in place.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or applicable law.
The current version will always be available through extracarr.com.
13. Contact Us
For questions regarding this Privacy Policy or the processing of your personal data, please contact:
ExtraCar / NETIX COMMERCE LTD
Email: [email protected]
Sofia, Bulgaria